1. Information We Collect

We collect the following types of information:

1.1 Information You Provide

• Account Information: When you create an account, we collect your name, email address, and password.
• Profile Information: Any additional information you choose to provide in your profile.
• Feedback and Communications: Information you provide when contacting us or submitting feedback.

1.2 Automatically Collected Information

• Device Information: Device type, operating system, unique device identifiers, and mobile network information.
• Location Data: With your permission, we collect your device's location to show nearby RSL sub-branches and events.
• Usage Data: Information about how you use the App, including features accessed, pages viewed, and interactions.
• Push Notification Tokens: If you enable push notifications, we collect your device token to send you relevant updates.

2. How We Use Your Information

We use your data to:

• Provide, maintain, and improve the App's functionality.
• Display RSL sub-branch locations, events, and services.
• Personalise your experience and show relevant content.
• Send push notifications about events, updates, and important announcements.
• Respond to your enquiries and provide customer support.
• Analyse usage patterns to improve the App and develop new features.
• Ensure the security and integrity of our services.
• Comply with legal obligations.

3. Data Sharing and Disclosure

We do not sell your personal data. We may share your information in the following circumstances:

• RSL Sub-branches: To provide you with relevant services and information from RSL sub-branches.
• Service Providers: With trusted third-party service providers who assist us in operating the App (e.g., cloud hosting, analytics, push notification services).
• Legal Requirements: When required by law, court order, or government request.
• Protection of Rights: To protect the rights, property, or safety of The Veteran App, our users, or others.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

4. Data Storage and Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest.
• Secure cloud infrastructure with access controls.
• Regular security assessments and updates.
• Limited access to personal data by authorised personnel only.

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We may also retain and use your information as necessary to:

• Comply with legal obligations.
• Resolve disputes.
• Enforce our agreements.
• Maintain business records.

You may request deletion of your account and associated data at any time by contacting us.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information.
• Opt-out: Opt out of marketing communications and push notifications.
• Withdraw Consent: Withdraw consent for data processing where consent is the legal basis.

To exercise these rights, contact us at admin@theveteranapp.com.au

Managing App Permissions

You can manage the following permissions through your device settings:

• Location: Enable or disable location access.
• Notifications: Enable or disable push notifications.
• Camera/Photos: Control access for profile photos or feedback submissions.

7. Third-Party Services

The App may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies. Third-party services we use may include:

• Google Maps for location services.
• Firebase for push notifications and analytics.
• Amazon Web Services for cloud hosting and storage.

8. Children's Privacy

The Veteran App is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than Australia. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy within the App.
• Sending a notification through the App for significant changes.

Your continued use of the App after changes become effective constitutes acceptance of the revised policy.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: admin@theveteranapp.com.au